Date of Award

Spring 3-27-2023

Embargo Period

3-27-2023

Document Type

Dissertation

Degree Name

Doctor of Health Administration

Department

Health Administration and Policy

Additional Department

Health Administration

College

College of Health Professions

First Advisor

Dunc Williams

Second Advisor

Daniel Brinton

Third Advisor

Donna Zellers

Abstract

Background and Need: Outpatient diagnostic radiology can be a substantial driver for revenue growth in health systems but without proper processes in place, health systems may not be optimizing patient access within their radiology departments health systems who are having difficulty getting patients to obtain care at their departments/centers and retain loyalty (Lu et.al 2011). To evaluate radiology patient access, patient retention, and market analysis, in 2018, Berkeley Research Group, LLC (BRG) engaged with a six-hospital faith-based health system in New York State to evaluate, create, and implement a variety of different performance improvement (PI) initiatives with the goal of optimizing diagnostic radiology patient throughput/retention to better treat the patient population, improve volumes, while increasing revenue. A key initiative was to review one of the outpatient diagnostic imaging centers owned by the health system and identify opportunities to improve financial performance through a combination of technology updates, centralized scheduling, and volume enhancement/growth strategies.

Problem Statement: Outpatient diagnostic imaging centers at this health system is operating capacity constraints. Improvements in scheduling may improve the timeliness of patient care, decrease wait times and improve the facility’s profitability

Rights

Copyright is held by the author. All rights reserved.

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