Date of Award

2021

Embargo Period

8-1-2024

Document Type

Dissertation

Degree Name

Doctor of Health Administration

College

College of Health Professions

First Advisor

Jillian Harvey

Second Advisor

Gwyndolan Swain

Third Advisor

Andre Lee

Abstract

Background: As technology advances and the ability to provide adequate and convenient surgical procedures improves; the usage of telehealth resources in an Ambulatory Surgery Center setting are evermore capable. The current environment of Ambulatory Surgery Center’s provides a baseline of support to alleviate main operating volume and to absorb more of the outpatient procedures with support from technology and telehealth. Objective: To understand how the telehealth abilities can enhance the efficiency and scope of service of Ambulatory Surgery Centers. To explore if telehealth resources can be utilized to strengthen, improve, and combine tasks that delay progress in the current model. To examine if as telehealth infuses with modern medicine, do the abilities make manual tasks obsolete given the transparent capabilities of telehealth resources. Methods: Utilizing a Value System Map (VSM) model to examine the current state of an Ambulatory Surgery Center, highlights in process delays are discussed and substituted in a later, future state model. Through displaying current vs. future state, areas of improvement are highlighted that provide areas of improvement in an Ambulatory Surgery Center setting. Results: In highlighting workflows with Ambulatory Surgery Center procedures, telehealth substitutions of current manual processes show promising improved efficiency with proper technology. Conclusion: The utilization of telehealth in place of current Ambulatory Surgery Center processes has begun due to recent pandemic of COVID-19; in which support from telehealth capabilities have supported growth in the ASC setting for more comprehensive usages when used accordingly with corresponding telehealth resources.

Rights

All rights reserved. Copyright is held by the author.

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