Date of Award
2012
Document Type
Dissertation
Degree Name
Doctor of Health Administration
College
College of Health Professions
First Advisor
James S. Zoller
Second Advisor
Thomas F. McIlwain
Third Advisor
Humphrey L. Lee
Abstract
The objective of this study was to determine the relationship between the employees’ perception of the effectiveness of their manager and overall employee satisfaction in a community hospital. The data was from nine employee satisfaction surveys conducted by the study organization from 2002 to 2010. Effectiveness of manager was a seven question section of the survey and overall satisfaction was a four question section. The effectiveness of manager questions were based on six leadership principles that the organization used in training the managers. The study tested the relationship between effectiveness of manager and satisfaction and the increase in effectiveness and satisfaction over the nine years. The findings showed a significant positive relationship between effectiveness of manager and employee satisfaction. The findings also show that effectiveness and satisfaction increased at a statistically significant level from year one to year nine.
Recommended Citation
Anderson, William H., "The Relationship between the Employees' Perception of Effectiveness of Direct Manager and Overall Employee Satisfaction in a Community Hospital" (2012). MUSC Theses and Dissertations. 32.
https://medica-musc.researchcommons.org/theses/32
Rights
All rights reserved. Copyright is held by the author.