Date of Award
1977
Document Type
Thesis
Degree Name
Master of Science (MS)
Department
Biometry
College
College of Graduate Studies
First Advisor
M. Clinton Miller, III
Second Advisor
Claude Boyd Loadholt
Third Advisor
Sara E. Schuh
Fourth Advisor
William A. McLees
Abstract
The results of patient flow, work sampling, and demographic analyses of the General Medicine outpatient Clinic at the Medical University of South Carolina are presented. Data collection procedures are discussed. The association between clinic efficiency and selected demographic characteristics of the patient population is examined. Inhibitors to smooth patient flow are revealed through the examination of the distributions of service and queue times. Hourly distributions of staff time expended in various activities are presented, and the work sampling data is correlated with results from the patient flow study. The usefulness of the results as indices of clinic efficiency is considered.
Recommended Citation
Burn, Judy Grooms, "Measurements of operational efficiency in the outpatient setting" (1977). MUSC Theses and Dissertations. 194.
https://medica-musc.researchcommons.org/theses/194
Rights
All rights reserved. Copyright is held by the author.