Date of Award
Doctor of Health Administration
College of Health Professions
Abby S. Kazley
Andrea W. White
Study Aim: To determine the relationship between hospital Magnet status designation and patient satisfaction. Data Sources: Secondary sources, the American Nurses Credentialing Center, the American Hospital Association, and Hospital Compare HCAHPS satisfaction survey data. Methods: Independent t tests were used to examine the univariate relationship between Magnet designation and 10 satisfaction survey indicators. A multivariate analysis was conducted of the 10 patient satisfaction survey indicators on Magnet designation while controlling for organization variables. It was predicted that Magnet status would be associated with 7 of the 10 measures. Results: Magnet status was found to be positively and significantly associated with 9 of the 10 satisfaction measures. Only one measure was not significant. Conclusions: Magnet status is positively associated with 9 of 10 patient satisfaction measures. Health care organizations desiring to improve patient satisfaction outcomes should consider investing in improvements to the work environment as a method for achieving this goal.
Kidd, Larry Reese, "Patients Experiences in Magnet and Non-Magnet Hospitals: Is There a Difference?" (2013). MUSC Theses and Dissertations. 517.
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