Date of Award

2013

Document Type

Dissertation

Degree Name

Doctor of Health Administration

College

College of Health Professions

First Advisor

Abby S. Kazley

Second Advisor

Andrea W. White

Third Advisor

Marcia Grant

Abstract

Study Aim: To determine the relationship between hospital Magnet status designation and patient satisfaction. Data Sources: Secondary sources, the American Nurses Credentialing Center, the American Hospital Association, and Hospital Compare HCAHPS satisfaction survey data. Methods: Independent t tests were used to examine the univariate relationship between Magnet designation and 10 satisfaction survey indicators. A multivariate analysis was conducted of the 10 patient satisfaction survey indicators on Magnet designation while controlling for organization variables. It was predicted that Magnet status would be associated with 7 of the 10 measures. Results: Magnet status was found to be positively and significantly associated with 9 of the 10 satisfaction measures. Only one measure was not significant. Conclusions: Magnet status is positively associated with 9 of 10 patient satisfaction measures. Health care organizations desiring to improve patient satisfaction outcomes should consider investing in improvements to the work environment as a method for achieving this goal.

Rights

All rights reserved. Copyright is held by the author.

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