Date of Award
Doctor of Health Administration
College of Health Professions
James S Zoller
Sarah L. Logan
The University of North Carolina ED developed an electronic survey method (Bivarus) which sends a web-link by email or text to patients. This study evaluated this method by considering differences between the key characteristics (age, gender, disposition, race, ethnicity, and payor classification) of the responders and non-responders to this survey from July to December 2013 (22,750 records). An evaluation of the key characteristics showed no difference related to age and disposition, but differences related to sex, race, ethnicity, and payor classes. This difference could therefore lead to under representation of the patient experience from those populations.
Strickler, Jeffrey Charles, "Satisfaction Data Collected by Email and Smartphone for Emergency Department (ED) Patients: How Do Responders Compare to Non-Responders?" (2015). MUSC Theses and Dissertations. 483.
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